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The Best Service Is No Service
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Availability: Discontinued
Condition: New
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Product Description |
Item: 793491 |
Whats included | Features |
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Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a "no service" mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Additional Details the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Title: The Best Service Is No Service Author: Price BOOK TYPE : NF BRAND : PRICE, BILL/ JAFFE, DAVID DEWEY CLASSIFICATION : 658.8/12 LANGUAGE : ENGLISH NUMBER OF PAGES : 312 PUBLISH DATE : 2008/03/21 PUBLISHER IMPRINT CODE : JOSSE PUBLISHER NAME : JOHN WILEY & SONS INC RETURNS ACCEPTED? : YES SKU : 9780470189085 UPC : 9780470189085
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs |
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Condition : NEW |
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