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Two leading figures from J.D. Power and Associates provide insider information on how to improve a business through consumer satisfaction, citing the examples of market leaders including Toyota and Staples while covering such topics as service providers, product manufacturers, and implementing customer-focused strategies. Reprint. Additional Details
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BOOK TYPE : NF
BRAND : DENOVE, CHRIS/ POWER, JAMES D.,
DEWEY CLASSIFICATION : 658.8/343
LANGUAGE : ENGLISH
NUMBER OF PAGES : 266
PUBLISH DATE : 2007/06/26
PUBLISHER IMPRINT CODE : POTFL
PUBLISHER NAME : PENGUIN GROUP USA
RETURNS ACCEPTED? : YES
SKU : 9781591841647
UPC : 9781591841647
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