Moments of Truth $11.27

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	Moments of Truth
	Availability: Discontinued Condition: New

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Product Description

Item: 786382

Whats included | Features

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation

Additional Details

BOOK TYPE : NF
BRAND : CARLZON, JAN
LANGUAGE : ENGLISH
PUBLISH DATE : 1989/01/01
PUBLISHER IMPRINT CODE : HRPBS
PUBLISHER NAME : HARPERCOLLINS
RETURNS ACCEPTED? : YES
SKU : 9780060915803
UPC : 9780060915803

Includes		Features
Moments of Truth		Condition : NEW

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