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Thoroughly revised and updated for the digital age, this classic business book explains how to avoid dissatisfied customers, stresses the importance of quality customer service, tells how to handle common problems, and suggests a reward system to improve service. Original. Additional Details
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BOOK TYPE : NF
BRAND : LEBOEUF, MICHAEL
DEWEY CLASSIFICATION : 658.8/12
LANGUAGE : ENGLISH
NUMBER OF PAGES : 221
PUBLISH DATE : 2000/08/01
PUBLISHER IMPRINT CODE : BERKI
PUBLISHER NAME : PENGUIN GROUP USA
PUBLISHER STATUS CODE : OS
RETURNS ACCEPTED? : YES
SKU : 9780425175019
UPC : 9780425175019
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