Book annotation not available for this title. Title: How to Measure Service Quality & Customer Satisfaction Author: Chakrapani, Chuck Publisher: Cengage Learning College Publication Date: 1997/10/01 Number of Pages: 282 Binding Type: HARDCOVER Library of Congress: 97028835 BRAND : CHAKRAPANI, CHUCK SKU : 9780877572671 UPC : 9780877572671
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